FAQ
"What kind of binder will I receive?"
95% of the binders we mail out are new or gently used binders from one of the following manufacturers: For Them, gc2b, Spectrum Outfitters, TomboyX, and Underworks. We allow you to select your preferred manufacturer, size, style (half or full) and color, but we can’t always guarantee that you'll receive the style or color you request. We guarantee you’ll receive a binder in the size you need and by the manufacturer you select, since each manufacturer uses a unique size chart.
"What does packaging look like?"
Packaging for our mailed garments is extremely discreet. Your items will be shipped in a plain white mailing envelope. The sender’s name is “Point of Pride.” Nothing with the words “LGBT” or “trans” appear on the packaging. To comply with US Postal Regulations, we cannot change the sender name on the package.
The package is flexible and will fit inside of most PO Boxes. For street address deliveries, it is usually left inside the mailbox (or on the porch/inside the door in the rare event that the mailbox is too small). Signature is not required.
If international, the customs form will list the contents as an “undershirt” and will have the item marked as a gift, but you’ll still want to check with your country’s customs office for how the customs process may affect you. Many of the provided tracking numbers stop working once the package leaves the US, so you may want to check with your local postal service to determine the best method for tracking your package once it’s left the US.
The package will contain your binder, an informational card on safer binding techniques, 1-2 stickers, and a note of support meant to brighten your day (written by other trans people, volunteers, and community members.)
"How do I wash or care for my garment?"
We recommend you follow your binder manufacturer's instructions, which typically instruct you to hand wash and hang to dry by air. You can use cold or warm water to wash your binder. Lather it with some dish soap or laundry detergent, then rinse thoroughly. If you wash it in the evening and leave it out to dry, it should ready to wear by morning. If you need to dry it using a machine, use a delicates bag to ensure your binder doesn’t get damaged or caught on other clothes.
"Can I have my binder shipped to a trusted friend or relative?"
Yes. We can ship your binder to a friend, family member, or another trusted person. Please complete the application with your friend’s mailing address, but put your information (such as your email address) for all other fields on the form. Please ensure you have the permission of your friend or relative before listing their address on your request.
"Can I have my binder shipped to a post office?"
Yes. We can ship to any valid mailing address. However, it is your responsibility to contact your local postal service and determine exactly how they need the address to be listed on your envelope in order for it to arrive successfully and be available for you to pick it up. Be sure to ask if they have any requirements such as needing to show ID when picking up your package, so that the name on your package matches the name on your ID.
"I already have a binder that no longer fits and I need a different size. Do you offer exchanges?"
Unfortunately, no. We do not have the ability to exchange your binder for a different sized one. We recommend reaching out to your local LGBTQ+ center, if possible, to see if they are aware of binder swaps in your area.
"I have a medical condition. Is it safe for me to use a binder?"
We are not, nor do we claim to be, healthcare providers or medical experts in any capacity. We also recognize that there is appallingly little research done that recognizes our community and that for many of our applicants, there are significant barriers to accessing knowledgable and affirming care. As much as we empathize with the challenges faced by so many in our community, we are unable to make any recommendations whatsoever for individuals with pre-existing conditions, as that would be outside the scope of our ability to support. We simply do not have the resources to provide any recommendations specific to your unique situation and we firmly believe that your health is too important to entrust to someone who does not have the knowledge and experience required to support you. If possible, we encourage you to speak directly with your healthcare provider.
"I don't need a binder anymore. How can I cancel my request?"
If you no longer need a binder, you may cancel your request here.
"Is there an age requirement?"
No. Anyone of any age may submit a request. However, in order to comply with U.S. state and federal regulations, if you are 13 years of age or younger, we can only accept your request with the consent of your parent or legal guardian. Please note that you have consent in the written responses of your application.
"Is shipping free?"
Yes, Point of Pride pays for all shipping and processing fees. (For international recipients, your country may assess additional/separate fees, tariffs, or taxes; these expenses cannot be paid for or reimbursed by Point of Pride. We'll remind you to double-check your country's customs policy when you request your garment.)
"Do you ship internationally?"
Yes. We are fully international and can ship anywhere USPS will deliver.
"Can I get more than one binder?"
While we understand many of us prefer or need multiple binders, we also must balance that with the knowledge that many of the folks on our waiting list don’t have access to a single binder. As a result, we limit our program to one free binder per household. If there are extenuating circ*mstances or multiple people living in a single household who each require a binder, please contact usbefore filling out the request form.
The following reasons do not constitute extenuating circ*mstances:
- Multiple binders for laundry day
- Multiple colors needed/wanted
- Multiple sizes needed/wanted
"My binder is damaged or worn out. What is your replacement policy?"
Point of Pride will replace a damaged binder if:
- you received it through us in the mail (In other words, we cannot replace binders you purchased or received from other non-profit organizations, businesses, or programs. We also cannot replace binders you claimed from a Point of Pride table at in-person LGBTQ+ events);
- your binder was delivered within the last 24 months;
- youcontact us. We will ask you to email 2-3 photos that show your binder is no longer wearable or safe.
If our team confirms you qualify for replacement, we'll double-check your shipping and sizing information, and then mail your new binder within 2 weeks to minimize your wait time. You'll receive another email with a tracking number for your package. Please do not mail us your damaged or worn out binder.
Submit your request
While there are a number of valid reasons for folks of all identities to wear a chest binder, this program is intended for trans folks in need only. If you do not identify as trans, non-binary, or questioning, please refrain from requesting a binder.
If you are applying on behalf of an LGBTQ+ center or organization, do not use this form. Please contact us for information.
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